Microsoft Dynamics CRM Online is available at four different license levels: Enterprise ($200), Professional ($65), Basic ($30), and Essential ($15). All new Microsoft CRM Online subscriptions must have a minimum of five (5) licenses. The CRM licensing minimum can be met with a combination of Enterprise and Professional licenses. Once the five-license minimum has been met, you may mix and match any number of additional Enterprise, Professional, Basic, and Essential licenses. For example, you could subscribe to 1 Enterprise, 7 Professional, 10 Basic, and 3 Essential licenses.
User subscription licenses (USLs) are required for all internal users, including employees, on-site contractors, and other on-site vendors. All licenses are assigned on a named-user basis. Microsoft Dynamics CRM Online does not support device-based licensing.
The Professional License ($65)* is the standard Microsoft Dynamics CRM license that the majority of subscribers will find best suits their needs. The Professional License is the only license (besides Enterprise) that allows users to read and write to Opportunities, making it the best choice for sales professionals.
The Basic license ($30) is a stripped down version of the Professional license that is intended for entry-level CRM users and business analysts. The Basic license allows users to manage accounts, contacts, leads, and cases. It also allows users to view and manage activities and activity feeds, and access the mobility features of CRM.
For $15 per user, per month, the Essential license provides lightweight access to custom applications built on the xRM framework of Dynamics CRM. It is meant for users within the organization who need to access custom applications, but who do not need to access core sales, service, or marketing functions of Dynamics CRM.
In June of 2014, Microsoft added a fourth license type for Microsoft Dynamics CRM Online called Enterprise. The Enterprise license ($200 per user, per month) is the ultimate Microsoft Dynamics CRM Online license for marketing and service users. With Enterprise Licensing, Microsoft provides all of the features of the Professional license and adds advanced marketing and service features, including Microsoft Dynamics Marketing and the Unified Service Desk.
*Prices are in US dollars for the North American region. Prices may vary by region.
The CRM prices and license information on this page are provided for educational purposes only and are not a guarantee of price, features, or availability.