xRM as a line of business application
The xRM framework provided by Microsoft Dynamics CRM enables a business analyst to easily build a line of business application. Typically when you want to build a product from scratch a developer has to be brought in who is not familiar with your business in the way an analyst might. This creates a communication barrier where the analyst must go through a process of knowledge transfer with the developer when they themselves are the ones who have the critical information to build the product.
The xRM framework's point-and-click configuration gives you the ability to be self-sufficient and any analyst can create their own tools. Now the individuals who truly understand the intricacies behind the scenes that make the business successful can be the ones creating the products they use on a day-to-day basis.