Streamol - Support Policies
xRM classifies its different types of support into three categories:
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Microsoft Dynamics CRM Related Questions - Everything is working, but a user needs further training on how to use features of Microsoft Dynamics CRM.
- Streamline has trained experts on hand to assist with all Microsoft Dynamics CRM related questions. We can provide detailed walkthroughs for virtually every issue encountered related to this support category.
- This type of support is considered a billable incident.
- We build support contracts that cater to what our customers are looking for. Contracts can range from providing full support for all Microsoft CRM users on your system to providing support for only the CRM administrators who then pass on their knowledge internally to other users of the system.
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Business Process Consulting - Includes additional Microsoft Dynamics CRM customizations, configurations, and custom development.
- If a user is working with the Microsoft Dynamics CRM software and feels that a custom dashboard would help them to work more efficiently, xRM can build it.
- This type of support is considered a billable incident.
- All work in this category would be completed via a statement of work.
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Infrastructure Support - Includes all internal process on the xRM side that are unrelated to your business.
- xRM offers 24x7x365 support for all infrastructure related issues.
- There is no charge for this type of support.