Microsoft CRM Online reseller
How xRM services improve the fit of CRM Online
Why use a CRM Online reseller or CRM Online partner for your CRM Online deployment and xRM enhancements? In the words of Microsoft:
“They [Microsoft partners] add great value, from setting up your service for the first time to building custom and advanced solutions.” —Microsoft Online Services
The Microsoft Partner Program brings on board those dedicated third-party technical professionals and businesses that best support and enhance products like CRM Online. Microsoft ensures the knowledge and strength of its CRM Online resellers through an ongoing competency testing and rating system built in to the Microsoft Partner Program. Microsoft recommends the use of Microsoft partners for the deployment of any of the services in the Microsoft Online Services portfolio including CRM Online.
CRM Online is intentionally customizable, following the xRM philosophies of plasticity and extensibility. The xRM aspects of CRM Online are especially receptive to improvement through association with a CRM Online reseller. CRM Online resellers and independent software vendors (ISVs) are directly responsible for many new ideas and innovations, each innovation perhaps created to meet a specific business goal for a single customer, that are useful enough to be made available to a wider audience by being incorporated into the core functionality of Dynamics CRM as new versions are released.
The ultimate effect of the association between CRM Online and a CRM Online reseller providing xRM extension services is the improving of the fit of CRM Online to the needs of the end user both during and after deployment.
When you make plans to take advantage of the extensibility of the xRM platform built into CRM Online, you should also plan to use a CRM Online reseller to implement your xRM customizations. Using a CRM Online reseller to perform an xRM fit-gap analysis and custom implementation does not change the monthly subscription fee you pay Microsoft. Using a CRM Online reseller does not restrict the unlimited support you receive from Microsoft. Some xRM services are free, and some xRM services have associated costs. All that is required is to note the CRM Online reseller as the partner of record for your instance of CRM Online. The naming of xRM as the partner of record improves your CRM Online experience and enhances the value of the CRM Online service.