Why Choose Microsoft Dynamics CRM Online?

Why is Microsoft Dynamics CRM Online the best customer relationship management solution in the best implementation model available today?

It’s the best solution because:

• It has an enterprise-level business focus, concentrating on those critical business areas where the building of good customer relationships is essential: Sales, Service, and Marketing.
• It has a familiar look and feel that increases user adoption rates, and it has native integration with the Microsoft Office productivity applications you already know—Outlook, Word, and Excel.
• It comes with built-in configuration and customization capabilities that allow it initially to fit your current way of doing things and then continue to grow and change along with your business.
• It has automation features like queues and workflows for automating the steps of your daily business routines, increasing your workforce efficiency, and reducing errors and omissions.
• It can be accessed in a number of convenient ways: directly within Microsoft Office Outlook, from anywhere using a secure web browser, or via mobile client.
• It will continue to improve. Microsoft is committed to supporting and incorporating the huge third-party development community growing alongside Microsoft Dynamics CRM.
• It is certified for the ISO 27001 security standard.
• It is compatible with EU Safe Harbor and EU Model Clauses.
• It meets HIPAA-BAA requirements.

It’s the best model because:

• It resides "in the cloud", so it requires no server hardware purchase or maintenance on the customer's part, and it’s as easy to access as any internet connection.
• It's dependable. It's hosted by the same company that designed and created it, and comes with a 99.9% uptime Service Level Agreement.
• It is externally secure. Access is controlled through Microsoft Account authentication.
• It's internally secure. Configurable Business Units and User Roles control the segregation or sharing of resources such as Leads and Customers within or between your company's internal departments.
• It's low-risk. Microsoft offers free 30-day trials that enable you to learn the service and its benefits. Once you have learned CRM Online and can see the value that it presents to your organization, you can easily convert the trial to a paid subscription. You can even keep your data. Microsoft also allows as few as one seat to be licensed, and it's easy to add additional seats as your organization grows.

Reliable CRM at an affordable price

Microsoft Dynamic CRM Online
Application Components
Workflows	200
Custom Entities	300
Storage	5 GB*
User Access	Online & offline
Mobility Support	Included
Application Administration
Unlimited Application Troubleshooting	Included
Patch Installations	Included
Version Upgrades	Included
Data Migration Tools	Included
Monitoring
Proactive Response to Alerts	Included
Port and Network Device Monitoring	Included
Proactive Hardware Failure Monitoring	Included
System Software Monitoring	Included
Application Server Monitoring	Included
Database Monitoring	Included
Backup and Recovery	Included
Security	Included
Service Level Agreement	Included 99.9% financially-backed**
Professional Support Plan	Included
* Additional storage may be purchased for a fee. ** Service credit of 25% of the monthly per user fee for < 99.9% Service credit of 50% of the monthly per user fee for < 99% Service credit of 100% of the monthly per user fee for < 95%

Essential Links

• Microsoft Dynamics Trust Center
• CRM Online Product Datasheet
• System Requirements and Maintenance Schedule
• Readme (Known Issues)
• Service Level Agreement (SLA)
• Terms of Service (TOS)
• Security Features
• Cancellation Policy
• CRM Success Portal (Tutorial Videos and Quizzes)
• Videos
• Weekly Webcasts and Instructional Videos
• Resource Center (additional resources)
• User's Guide
• Administrator's Guide