Microsoft CRM Case Studies
Choose from the links below to learn how an xRM.com-deployed solution based on Microsoft Dynamics CRM can transform your business.
xRM.com Case Studies
401k Advisors Case Study
Part of 401(k)’s current success revolves around the freedom they have to focus on their specialty and not worry about anything else. xRM management of their IT infrastructure gives them the continuing ability to do just that.
CH2M Hill Case Study
CH2M Hill implemented an internal help-desk solution using a sophisticated routing engine developed by xRM.com based on Microsoft Dynamics CRM. The new solution, which includes an automated self-help portal, allows help-desk analysts to handle 15% more support tickets monthly.
Eclectic Associates Case Study
xRM tailored a recurring service contract to meet Eclectic’s needs, one that worked well for both parties and provided Eclectic with the reliability they were looking for.
Enterprise Counsel Group Case Study
A complete redeployment of all servers and workstations was performed. Security concerns were addressed via Active Directory and tight group policies.
New York Power Authority Case Study Overview
Microsoft Dynamics CRM replaced two legacy systems and a complex system of manual processes. A fit gap of about 2% between out-of-the-box CRM capabilities and NYPA core business requirements was bridged by CRM extensions provided by Microsoft Partner, xRM.
Los Angeles Unified School District Case Study
xRM.com designed and implemented a robust and scalable Employee Help Desk solution based on Microsoft Dynamics CRM for the Los Angeles Unified School District, replacing their outdated and overwhelmed system for handling help requests from nearly 70,000 employees.
Oakland Unified School District Overview
OUSD contracted xRM to customize Microsoft Dynamics CRM under the direction of OUSD system planners across two projects covering the hiring process for employees, and the contracting process for service providers.
Panduit Case Study
Microsoft Partner, STREAMSOL (now known as xRM.com), through its data centers, provided partner-hosted Microsoft Dynamics CRM to over 700 sales and marketing team members at Panduit, leading to a 15% increase in sales productivity for Panduit.
Paramount Pictures Case Study
Paramount Pictures needed to track related versions of its products, such as DVD releases to multiple language markets. Streamline Solutions, LLC (also known as xRM) provided customizations that made Microsoft Dynamics® CRM an ideal solution.
Productivity Pit Stop Case Study
xRM.com deployed a powerful new CRM and marketing solution for Productivity Pit Stop based on a partner-hosted model of Microsoft Dynamics CRM integrated with Constant Contact e-mail marketing.
Qwest Case Study Overview
xRM replaced Salesforce.com with Microsoft Dynamics CRM Online, saving Qwest over 30% on subscription costs, and added customizations allowing users to easily schedule automatic sales reports.
Showtime Case Study
Showtime chose Microsoft Dynamics® CRM as the database management tool for its new gaming division because it needed a system that is both scalable and flexible enough to handle to the explosive potential of a new division, while remaining easy to learn and use.
Microsoft Case Studies
CSX Case Study
CSX is one of the largest railroads in the United States, with a history dating back to the founding of the Baltimore & Ohio Railroad in 1827. Microsoft Dynamics CRM has helped the railroad better understand its customers’ needs and react more effectively to a rapidly changing business environment. Integration with Outlook, SharePoint, and a variety of legacy applications drove user adoption and has made CSX employees more efficient.
University of Colorado, Anschutz Medical Campus Online Case Study
The online learning market has become extremely competitive as prices have risen and new competitors have entered the field. CU Online needed to modernize its student recruitment efforts and turned to Microsoft for assistance. The deployment integrated Microsoft Dynamics CRM with the university’s proprietary Student Information System and SharePoint to create an integrated system that automated key aspects of the its student recruitment efforts and enabled the university to track the entire life cycle of each student from initial contact to graduation.
County Commissioners Association of Pennsylvania Case Study
The CCAP is piloting a Unified Case Management (UCM) solution built on the xRM framework of Microsoft Dynamics CRM 2011 to modernize and streamline the data entry and data management processes. Once completely deployed, the new UCM solution promises to improve the efficiency of various government offices at the state, local, and departmental level across Pennsylvania.
Los Angeles County Board of Supervisors
Governing the largest county government in the United States is a difficult business. The Los Angeles County Board of Supervisors turned to Microsoft to help it to design a more agile constituent issue-tracking system to replace the legacy systems that the county was using. The new system, built on the xRM framework of Microsoft Dynamics CRM, is more flexible, more agile, and easier to use, resulting in a county government that is more efficient and delivers better service to its constituents.