xRM - Case Studies
Click on any of the links below to read about how xRM has helped some of today’s leading companies.
401k Advisors Case Study
Part of 401(k)’s current success revolves around the freedom they have to focus on their specialty and not worry about anything else. xRM management of their IT infrastructure gives them the continuing ability to do just that.
CH2M Hill Case Study
CH2M Hill implemented an internal help-desk solution using a sophisticated routing engine developed by xRM.com based on Microsoft Dynamics CRM. The new solution, which includes an automated self-help portal, allows help-desk analysts to handle 15% more support tickets monthly.
Eclectic Associates Case Study
xRM tailored a recurring service contract to meet Eclectic’s needs, one that worked well for both parties and provided Eclectic with the reliability they were looking for.
Enterprise Counsel Group Case Study
A complete redeployment of all servers and workstations was performed. Security concerns were addressed via Active Directory and tight group policies.
New York Power Authority Case Study Overview
Microsoft Dynamics CRM replaced two legacy systems and a complex system of manual processes. A fit gap of about 2% between out-of-the-box CRM capabilities and NYPA core business requirements was bridged by CRM extensions provided by Microsoft Partner, xRM.
Los Angeles Unified School District Case Study
xRM.com designed and implemented a robust and scalable Employee Help Desk solution based on Microsoft Dynamics CRM for the Los Angeles Unified School District, replacing their outdated and overwhelmed system for handling help requests from nearly 70,000 employees.
Oakland Unified School District Overview
OUSD contracted xRM to customize Microsoft Dynamics CRM under the direction of OUSD system planners across two projects covering the hiring process for employees, and the contracting process for service providers.
Panduit Case Study
Microsoft Gold Certified Partner, STREAMSOL (now known as xRM), through its data centers, provided hosted Microsoft Dynamics ® CRM to over 700 sales and marketing team members at Panduit, leading to a 15% increase in sales productivity for Panduit.
Paramount Pictures Case Study
Paramount Pictures needed to track related versions of its products, such as DVD releases to multiple language markets. Streamline Solutions, LLC (also known as xRM) provided customizations that made Microsoft Dynamics® CRM an ideal solution.
Qwest Case Study Overview
xRM replaced Salesforce.com with Microsoft Dynamics CRM Online, saving Qwest over 30% on subscription costs, and added customizations allowing users to easily schedule automatic sales reports.
Showtime Case Study
Showtime chose Microsoft Dynamics® CRM as the database management tool for its new gaming division because it needed a system that is both scalable and flexible enough to handle to the explosive potential of a new division, while remaining easy to learn and use.
TABB Group Case Study
This research and consulting firm chose Streamline Solutions (now known as xRM) and Microsoft Dynamics® CRM to eliminate duplicate calls and other inefficiencies when gathering research data from busy industry experts.